5 Steps to Customer Centricity

5 Steps to Customer Centricity Koert Breebaart

Companies are no longer in the business of selling products and services - they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.
€14,99

Levertijd: 4 tot 10 werkdagen.

Specificaties

ISBN
9781105253973
Uitgever
Lulu.com
Taal
Engels
Bladzijden
198 pp.
Bindwijze
Paperback
Genre
Organisatie/management

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