ITSM Process Assessment Supporting ITIL

ITSM Process Assessment Supporting ITIL Béatrix Barafort

Reeks: Best practice

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: * ITIL: the de facto standard in IT Service Management. * ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: - The concepts of process assessment and process maturity - How to plan and perform a process assessment - How to use the approach - How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Let op, dit is een e-book! Please note: this is an ebook.
€48,34

Specificaties

ISBN
9789401801263
Uitgever
Van Haren Publishing
Taal
Engels
Bladzijden
233 pp.
Bindwijze
E-book Adobe PDF
Genre
Informatica

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