Frequently Asked Questions

How do I find a book?

On the top of every page you can find a search bar; enter your search term and click on the "Zoek" (search) button. Make sure that you are searching in the "In webwinkel" segment, and not in "In recensies & artikelen" (our Dutch editorial items). When you're using specific search terms, you can use the advanced search feature "Uitgebreid zoeken". If you can't find a product, we are happy to help! You can call your preferred store or contact us via our 'Contact Us' page.


How do I order a book?

When you find a book or magazine you’re interested in, you can add it to your cart by clicking the ‘Bestel’ button.

  1. Added to your cart (‘winkelwagen’). You can continue shopping (‘Verder winkelen’) or checkout your order (‘Ga naar winkelwagen’).
  2. Cart (‘winkelwagen’). Here you can edit and delete products from your order. Any promotion codes you might have can be entered here too. Afterwards, you can continue to finalize your payment .
  3. Contact details. If you’re an existing customer you’ll be able to log in with your email address and password. To process your order, you have to register with us once. If you’re already logged in, you will automatically continue to step four.
  4. Delivery. You can pick up your order in one of our bookstores in Amsterdam and Haarlem. That is the sustainable option. Also: you will not pay delivery costs. If you prefer, we can deliver your order at your home or your hotel. Delivery costs will apply. Please note that the delivery costs we charge are lower than our actual costs, you help us by ordering several books in one order.
  5. Payment. We accept payments made via iDEAL or creditcard through our payment service provider Buckaroo, or you can use the ‘Athenaeum Cadeaukaart’ or a ‘Boekenbon’. In-store pick up or reservation is free.
How do I pay?

We accept payments via:

  • Creditcard (Visa, Mastercard). After you have entered your details via Buckaroo's protected environment, we make sure your order is finalized.
  • iDEAL. With iDEAL you can pay for your order through the protected digital environment of your own bank.
  • Paypal. PayPal is the safer, easier way to pay online without revealing your credit card number. If you pay by PayPal we need to charge 3,5% administration costs.
  • Boekenbon voucher: You can pay with your digital boekenbon voucher on the website. (You can't pay with your physical boekenbon on the internet). During the payment process you select 'Boekenbon' as your payment option.

    You will be prompted to enter the 19-digit card number and the 6-digit PIN code found on the back of the card.

    If you pay with the new boekenbon, the to be paid amount will be subtracted from the credit on your card. The remaining credit will stay on your card for your next purchase.

    Is the credit on your card too low for your desired purchase? No problem, you can easily pay the extra amount via iDEAL. Select the ‘Confirm payment’ option on the overview page to pay for the remaining amount. This will trigger the iDEAL-module.

    N.B. In case you return your order, and thus credit must be added to your boekenbon, it is important for you to know your card number and PIN code. Please save your boekenbon after you finalized your order.
Do I need to pay shipping costs?

If you pick up your order in one of our bookstores in Amsterdam and Haarlem, you won’t be charged delivery costs. This is the sustainable option

If you choose delivery: all orders above € 20,- in our webshop to addresses in the Netherlands are free of shipping costs; below € 20,- you pay € 2,99. For our textbook / studybook services other terms apply for shipping and handling.

Please note that the delivery costs we charge are lower than our actual costs, you help us by ordering several books in one order.

For shipping abroad we have different rates. Shipping to Belgium, Germany, France and the United Kingdom will be € 14,-. For other European countries costs vary - they show in checkout when you have added your address. Outside of Europe the costs for shipping and handling are between € 30,- (United States, Canada) and € 40,- (Japan).
Obviously we don’t charge shipping for e-books. More questions? Contact us.